After sales service for thin sheet metals laser cutting machine – Jennifer

Many our clients, before making the final decision, will consider the after-sales service, and trouble shooting ability.
Yes, it can be understood that, and both we have online-shopping experience.
And my first laptop was bought on Amazon China. So for such a high value product, both your company and your worries, can be understood totally.

Firstly. For the thin sheet metals laser cutting machine itself

-Zero maintenance is one of major advantages of fiber laser cutter.
All our fiber laser cutter machine will accept 72 hours testing before delivering out, which can lower the failure rate.

Secondly. For the easy operating feature:

– As I told you that fiber laser cutting machine can be operated easily.
One of our Pakistan  clients, who bought our cutter early, is also the first time to touch this fiber laser cutter machine.
Even me, also consider whether he can operate the machine well, when he guaranteed me we did not need to send the technician to their factory.
But luckily, when he got the machine, and the machine works well.

Thirdly. Engineer’s overseas Installation & Training

– XT LASER offer 4-7 days free-trainng and installation service, once bought our machine.
During the training and installation service, then our engineer will give the full and necessary training at clients’ factory.
After accepting the training, all our clients’ engineer can use the machine well.

Forth. Professional after-sales service team:

– We have professional after-sales service team, 24 hours trouble-shooting ability to help solve clients’ problems timely.
95% after sales can be solved by online checking.
If necessary, engineer can go the local factory to solve the problem.

– What’s more, there is only 6 hours time difference between Finland & China, so normally, when your machine has problem, then we can solve the problem at your local morning.
(Your local morning will be our afternoon.)

– Once checked the problem reasons, the replacing part will be arranged within 24 hours by TNT or DHL express door to door service.